Welcome!
These are our store policies, please read before making your purchase:
AstroArt Shop is a jewelry brand inspired by astrology, the metaphysical properties of gemstones, symbols, yoga and different cultures from around the world.
If you don't find the answer to your question on this page, please feel free to contact us!
By email: hello@astroart.shop
By phone: (858) 859- 0599 (9am-4pm PST Monday thru Friday)
If you are greeted by an answering machine, please leave a brief message and don't forget to leave your name and phone number, so we can call you back.
REFUNDS & EXCHANGES
Our return policy allows returns and exchanges of any bracelets or necklaces from regular collections within 30 days from the shipping date. This DOES NOT apply to PERSONALIZED items. If you are returning an order for a refund, $5.99 will be deducted from your refund for the original shipping costs. Original shipping costs are non-refundable. PLEASE SEND YOUR PIECE OF JEWELRY IN A PADDED ENVELOPE TO THE FOLLOWING ADDRESS:
Our return policy allows returns and exchanges of any bracelets or necklaces from regular collections within 30 days from the shipping date. This DOES NOT apply to PERSONALIZED items. If you are returning an order for a refund, $5.99 will be deducted from your refund for the original shipping costs. Original shipping costs are non-refundable. PLEASE SEND YOUR PIECE OF JEWELRY IN A PADDED ENVELOPE TO THE FOLLOWING ADDRESS:
AstroArt Shop
4525 Kansas st. #7
San Diego, CA 92116
PERSONALIZED JEWELRY
Personalized / custom made items sales are final.
However if for any reason the item does not satisfy you, please do not hesitate to contact us.
RE-SIZING
If personalized / custom made turns out to be of the wrong size, we apply the same policy as for repairs. You will need to send your bracelet back to us along with a $20.00 labor fee. Redesigned bracelet will be sent back to you within 14 business days from receiving your bracelet.
REPAIRS
Repairs are free within 30 from your purchase.
After 30 days $20.00 labor fee will apply.
PLEASE SEND YOUR PIECE OF JEWELRY IN A PADDED ENVELOPE TO THE FOLLOWING ADDRESS:
AstroArt Shop
4525 Kansas st. #7
San Diego, CA 92116
YOU WILL BE RESPONSIBLE FOR COVERING THE SHIPPING COSTS TO US, HOWEVER WE WILL RETURN YOUR REPAIRED JEWELRY AT OUR COST.
DON’T FORGET TO SEND US YOUR NAME, EMAIL AND SHIPPING ADDRESS and a check or money order with your corresponding repair fee if it applies to you. Paypal/Venmo/Cashapp/Zelle payments are available upon request.
Privacy:
We have no access whatsoever to your payment information, in any of our payment options. It is all processed through PayPal.
